Refund & Cancellation Policy

1. Cancellation Policy

You can cancel your booking under the following conditions:

• Free cancellation up to 24 hours before the scheduled time
• 50% refund for cancellations between 12-24 hours before the scheduled time
• No refund for cancellations less than 12 hours before the scheduled time
• Special circumstances may be considered on a case-by-case basis

2. Refund Process

When a refund is approved:

• Refunds are processed within 5-7 business days
• The refund will be issued to the original payment method
• Processing fees may be deducted from the refund amount
• You will receive an email confirmation once the refund is processed

3. No-Show Policy

If you fail to show up for your booking:

• The full booking amount will be charged
• No refund will be provided
• Repeated no-shows may result in account restrictions

4. Technical Issues

In case of technical issues or service disruptions:

• Full refunds will be provided for system-wide issues
• Partial refunds may be offered for partial service disruptions
• Alternative booking times may be offered

5. Force Majeure

In case of events beyond our control (natural disasters, government actions, etc.):

• Full refunds will be provided
• Alternative booking dates will be offered
• No cancellation fees will be charged

6. How to Cancel

To cancel your booking:

• Go to your bookings page
• Select the booking you wish to cancel
• Click the "Cancel Booking" button
• Confirm your cancellation
• Check your email for cancellation confirmation

7. Contact Support

If you need assistance with cancellations or refunds, please contact our support team: