Refund & Cancellation

Overview

This policy outlines the terms and conditions for cancellations and refunds for bookings made through GameHood, operated by Marsaze SYP Solutions PVT LTD.

1. Cancellation Timeline

Free Cancellation Period:

More than 3 hours before booking: Full refund
1-3 hours before booking: 75% refund
Less than 1 hours: No refund

2. How to Cancel

To cancel your booking:

Log in to your GameHood account
Go to My Bookings
Select the booking you wish to cancel
Click on Cancel Booking
Follow the prompts to complete the cancellation

3. Refund Process

Once the refund request is approved , the refunded amount will be processed and credited within 3 – 5 business days to the original mode of payment

4. Special Circumstances

Full refunds may be provided in cases of:

Technical issues at the gaming zone
Unexpected gaming zone closure
Service unavailability

5. No-Show Policy

If you fail to show up for your booking without prior cancellation, no refund will be provided.

6. Contact Support

For assistance with cancellations or refunds, please contact:

Phone: +91 8591909712
Email: info@gamehood.in